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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
HHM Hotels is a distinguished hospitality company known for managing a portfolio of high-quality hotels that emphasize exceptional guest experiences and sustainable practices. Committed to excellence and innovation, HHM Hotels prioritizes guest satisfaction and operational efficiency across all properties. The company's reputation for nurturing talent and fostering growth has made it a leader in the hospitality sector. HHM Hotels operates with core values that include People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, reflecting its commitment to employees and guests alike.
The Front Office Manager role at HHM Hotels is a critical leadership positio... Show More
The Front Office Manager role at HHM Hotels is a critical leadership positio... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- work schedule varies and may include working on holidays and weekends
- requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- review, submit for approval, and order capital budget items as required
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff according to information obtained
- oversee all vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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