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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $26.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
401k with Employer Contribution
Paid Time Off
hotel discounts
Employee Referral Program
Career growth opportunities
Job Description
Maya Hotels is a renowned hospitality company that manages a diverse portfolio of hotel brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, among others. Positioned as a leader in the hospitality industry, Maya Hotels is committed to delivering exceptional guest experiences through its focus on operational excellence and a culture of warmth, professionalism, and collaborative teamwork. The company is headquartered in Columbia, South Carolina, and has built a reputation for upholding high standards across all aspects of hotel management. Their properties provide not only comfortable accommodations but also deliver outstanding customer... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- minimum 2 years supervisory experience in front office or related hospitality leadership
- excellent leadership and communication skills
- strong guest relations and customer service orientation
- ability to make decisions under pressure
- proficiency with hotel management and reservation systems
- understanding of budgeting and revenue management
- availability to work varied schedules including nights, weekends, and holidays
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or similar leadership role
- strong ability to train, mentor, and manage front office staff effectively
- excellent guest relations skills with ability to interact with guests, resolve complaints, and enhance guest experiences
- effective problem-solving and decision-making skills
- familiarity with hotel property management systems (PMS) and reservation software
- understanding of revenue management, budgeting, and reporting
- flexibility to work varied schedules including nights, weekends, and holidays
Job Duties
- Supervise and train front desk staff including receptionists, concierge, and bell staff
- set clear performance expectations, conduct regular evaluations, and provide coaching
- foster a positive, team-oriented work environment that enhances guest services
- lead by example by delivering exceptional customer service and professionalism
- ensure a warm and efficient check-in/check-out process for all guests
- handle guest inquiries, requests, and concerns with professionalism and efficiency
- monitor guest feedback, addressing service improvements and implementing corrective actions
- collaborate with other departments to ensure seamless communication and cooperation
- oversee reservation processes ensuring accuracy and efficiency in bookings
- implement strategic pricing and upselling opportunities to maximize occupancy and revenue
- monitor room availability, arrivals, and departures to facilitate smooth operations
- work closely with the sales and marketing team to make guest bookings and optimize revenue
- develop and enforce standard operating procedures for the front office team
- maintain accurate records of guest accounts, financial transactions, and room inventory
- ensure the front desk and lobby area remain clean, professional, and welcoming
- enforce hotel policies, security measures, and emergency procedures to ensure guest safety
- assist in preparing and managing the front office budget to control costs effectively
- monitor departmental expenses, optimizing resource allocation and inventory management
- analyze financial reports and implement strategies to maximize revenue and minimize expenses
- collaborate with accounting to ensure accurate billing and financial reconciliations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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