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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $27.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with a robust portfolio of over $15 billion in assets under management. The company boasts a global presence with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Known for its innovative approach to hospitality over a 30-year history, Highgate specializes in guiding properties throughout their life cycles—from the initial planning and development stages to recapitalization or disposition. The company is recognized for developing a diverse array of hotel brands that range from bespoke lifestyle establishments and legacy brands to independent hotels and resorts.... Show More
Job Requirements
- At least 5 years of progressive experience in hotel or related field
- Supervisory experience
- Proficiency in Windows and office software
- Valid driver's license
- Ability to work long and light hours
- Ability to lift up to 20 pounds occasionally and/or 10 pounds frequently
- Warm and friendly demeanor
- Effective communication skills
- Problem-solving ability
- Multitasking and prioritization skills
- Service-oriented approach
- Attendance at meetings and trainings
- Compliance with appearance standards
- Ability to handle confidential information
- Flexibility to perform other duties as required
Job Qualifications
- At least 5 years of progressive experience in hotel or related field or a 2-year college degree and 3 or more years of related experience or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Proficient in Windows, company approved spreadsheets and word processing
- Valid driver's license
- Ability to work varying hours including long and light shifts
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
- Warm and friendly demeanor
- Effective verbal and written communication skills with all levels of employees and guests
- Effective listening and problem-solving skills
- Ability to multitask and prioritize departmental functions
- Service-oriented attitude
- Attendance at all required meetings and trainings
- Participation in management-on-duty coverage
- Regular attendance in compliance with company standards
- High standards of personal appearance and grooming including wearing name tags
- Compliance with hotel standards and regulations
- Productivity-focused and able to identify and implement solutions
- Effective problem handling and confidentiality maintenance
- Other duties as assigned by management
Job Duties
- Respond to all guests' requests, problems, complaints and/or accidents in a courteous and efficient manner
- Motivate, coach, counsel and discipline Guest Services personnel according to company standards
- Prepare and conduct interviews and follow hiring procedures
- Develop employee morale and ensure training of Guest Services staff
- Maximize room revenue and occupancy by monitoring daily status and rate variance
- Attend daily and monthly Rooms Merchandizing meetings
- Participate in management-on-duty programs
- Review and submit staff worked hours for payroll
- Prepare employee schedules according to business forecasts and payroll budgets
- Ensure accurate billing and maximize no-show revenue
- Maintain Purchase Orders, invoice vouchering and checkbook accounting
- Complete Wage Progress, Productivity and Ten Day Forecast reports timely
- Maintain professional communication with other departments
- Work closely with Accounting on discrepancies
- Operate Front Office computer systems and PBX console
- Ensure staff greet all guests according to standards
- Implement all hotel policies and house rules
- Ensure staff sign off on Service Standards
- Assist in revenue and occupancy forecasting
- Manage logging and delivery of messages, packages, and mail timely
- Maintain constant communication with Housekeeping, Reservations, and Credit Manager
- Operate radios professionally
- Coordinate implementation of hotel service philosophy
- Ensure accurate cash handling
- Enforce hotel credit policies
- Maintain attention, friendliness, and courtesy among staff
- Manage Lost and Found procedures
- Establish and maintain key control system
- Ensure participation in monthly team meetings
- Focus Guest Services on guest service and audit scores
- Monitor VIPs and special guest requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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