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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
Employee assistance program
Discounted rooms program
Paid holidays
Paid vacation
Paid sick time
401(k) retirement savings plan
Job Description
Renaissance Baton Rouge is a distinguished upscale hotel located just 15 miles from Baton Rouge Metropolitan Airport. Known for its seamless blend of Southern hospitality, elegant decor, and convenient amenities, this hotel offers guests a premium experience perfect for both business and leisure travelers. Nestled near prominent destinations such as the Mall of Louisiana, Perkins Rowe, Louisiana State University, and the Country Club of Louisiana, it presents an ideal location that combines accessibility with a welcoming atmosphere. The property boasts spacious and modern guest rooms and suites equipped with luxurious bedding, flat-panel TVs, and mini-refrigerators to enhance guest comfort. Services... Show More
Job Requirements
- At least 4 years of progressive experience in a hotel or a related field
- at least 2 years of related management experience
- or a 2-year college degree with 4 or more years of related experience
- previous management experience
- proficiency in Windows and Microsoft Office
- ability to work long hours
- capability to exert up to 50 pounds of force occasionally
- ability to convey information clearly
- ability to make quick, accurate decisions
- ability to work under stress
- ability to maintain composure
- effective problem handling in the workplace
- ability to assimilate complex information
- effective listening skills
- financial literacy and basic arithmetic functions
Job Qualifications
- At least 4 years of progressive experience in a hotel or related field
- at least 2 years of related management experience
- proficiency in Windows and Microsoft Office
- strong communication skills
- ability to evaluate and select courses of action quickly and accurately
- ability to work well under pressure
- effective problem-solving skills
- ability to assimilate complex information
- effective listening and understanding skills
- ability to work with financial data
- experience in employee training and development
- knowledge of front office operations
- understanding of hospitality service standards
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- maintain regular attendance in compliance with hotel standards
- maintain high standards of personal appearance and grooming
- respond to all guest requests, problems, complaints, and/or accidents promptly and efficiently
- motivate, coach, counsel and discipline all Room Division personnel
- prepare and conduct front-of-house Room Division interviews and support recruiting efforts
- develop employee morale and ensure training of personnel
- maintain professional relationships and promote open communication with managers, employees and other departments
- monitor oversold dates and maximize rooms revenue
- tour rooms operating departments daily to gather feedback
- analyze rate variance and monitor credit reports and daily house counts
- support the corporate Guest Recognition Program
- monitor expenses for cost control and revenue maximization
- ensure compliance with operating procedures and loss prevention standards
- conduct walk-throughs of public areas and guestrooms for cleanliness and maintenance
- monitor labor expenses and ensure budgeted productivity
- participate in management-on-duty programs
- operate front office computer system including software maintenance and report generation
- operate phones and radios professionally
- ensure staff are knowledgeable about marketing programs
- monitor all VIPs and special guest requests
- perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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