Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,235.30 - $67,794.13
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Tuition Assistance
discounted room rates
Training and Development
Job Description
Concord is a respected hospitality company known for managing a portfolio of hotels that emphasize quality, integrity, and a strong sense of community. Their culture is founded on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, which collectively foster a positive and supportive work environment. Concord invests heavily in its associates, offering opportunities for training, development, and career advancement, making it a great place to work for individuals seeking growth in the hospitality industry. The company is committed to diversity and inclusion and strives to maintain a "Great Place to Work for All" by creating an environment where every team... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years experience in hotel front office management or similar role
- Strong leadership and team-building skills
- Excellent interpersonal and communication skills
- Proficiency in hotel management software and systems
- Ability to work flexible hours including weekends and holidays
- Strong organizational and multitasking abilities
- Knowledge of labor regulations and safety standards
- Commitment to upholding company values and guest satisfaction
Job Qualifications
- Proven leadership experience in hotel front office or guest services management
- Strong customer service philosophy and ability to foster a guest-first culture
- Knowledge of revenue management, financial reporting, and hotel operations
- Excellent communication, training, and problem-solving skills
- Familiarity with HR best practices and compliance standards
Job Duties
- Inspire greatness in your team
- Encourage and support team members to reach their full potential
- Create a work environment that is a great place to work for all
- Lead with integrity, transparency, respect, and professionalism
- Care for your team and their families
- Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
- Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
- Oversee all front desk operations including check-in/check-out, telephone procedures, hotel amenities, and system use
- Act as Manager on Duty, supporting hotel-wide operations when required
- Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
- Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
- Produce accurate financial reports in a timely manner
- Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
- Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
- Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
- Mentor and develop management talent within the front office team
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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