Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,700.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Hyatt is a renowned global hospitality company known for its commitment to delivering exceptional guest experiences through attentive and caring associates. With a legacy that emphasizes quality service and meaningful interactions, Hyatt offers guests more than just a stay; it offers a welcoming environment where comfort and personalized attention are paramount. The company operates a diverse portfolio of hotels and resorts worldwide, catering to business travelers, vacationers, and event planners alike. Hyatt associates work in an environment that demands exceptional performance while providing enriching career opportunities, job satisfaction, and a supportive work culture that motivates continuous growth and excellence. As... Show More
Job Requirements
- Minimum of 4 years of progressive hotel rooms management experience
- Previous department head experience preferred in Front Office, Guest Services or Housekeeping
- Strong communication skills in English both written and verbal
- Proficient in Microsoft Word and Excel
- Demonstrated ability to interact with diverse populations
- Excellent organizational and interpersonal skills
- Service oriented approach with ability to lead and motivate a team
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience
- Previous department head experience desired either in Front Office, Guest Services or Housekeeping
- Service oriented style with professional presentations skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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