Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Employee Discounts
Job Description
Holiday Inn Express & Suites Arpt-Belmont located at 250 Beatty Dr, Belmont, NC 28012 is part of the Maya Hotels family, a recognized leader in the hospitality industry. Maya Hotels represents a collection of well-respected hotel brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Known for their commitment to delivering exceptional guest experiences, Maya Hotels emphasizes operational excellence, superior customer service, and a positive, welcoming atmosphere. Their portfolio of brands caters to a wide range of guests, from business travelers to families, ensuring high standards of quality and comfort across all... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or similar leadership role
- Strong communication and leadership skills
- Ability to train and mentor staff
- Proven ability in guest relations and complaint resolution
- Ability to work under pressure and make decisions quickly
- Familiarity with property management systems and reservation software
- Understanding of revenue management and budget control
- Flexibility to work varied shifts including nights, weekends, and holidays
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role
- Strong ability to train, mentor, and manage front office staff effectively
- Strong ability to interact with guests, resolve complaints, and enhance guest experiences
- Ability to think clearly under pressure and make quick, effective decisions
- Familiarity with hotel property management systems (PMS) and reservation software
- Understanding of revenue management, budgeting, and reporting
- Willingness to work varied schedules, including nights, weekends, and holidays
Job Duties
- Supervise and train front desk staff, including receptionists, concierge, and bell staff
- Set clear performance expectations, conduct regular evaluations, and provide coaching
- Foster a positive, team-oriented work environment that enhances guest services
- Lead by example by delivering exceptional customer service and professionalism
- Ensure a warm and efficient check-in/check-out process for all guests
- Handle guest inquiries, requests, and concerns with professionalism and efficiency
- Monitor guest feedback, addressing service improvements and implementing corrective actions
- Collaborate with other departments to ensure seamless communication and cooperation
- Oversee reservation processes, ensuring accuracy and efficiency in bookings
- Implement strategic pricing and upselling opportunities to maximize occupancy and revenue
- Monitor room availability, arrivals, and departures to facilitate smooth operations
- Work closely with the sales and marketing team to make guest bookings and optimize revenue
- Develop and enforce standard operating procedures for the front office team
- Maintain accurate records of guest accounts, financial transactions, and room inventory
- Ensure the front desk and lobby area remain clean, professional, and welcoming
- Enforce hotel policies, security measures, and emergency procedures to ensure guest safety
- Assist in preparing and managing the front office budget to control costs effectively
- Monitor departmental expenses, optimizing resource allocation and inventory management
- Analyze financial reports and implement strategies to maximize revenue and minimize expenses
- Collaborate with accounting to ensure accurate billing and financial reconciliations
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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