Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
Paid Time Off
employee perks
performance-based bonuses
Job Description
Hampton Inn Columbia Northeast Fort Jackson, located at 1551 Barbara Dr., Columbia, SC 29223, is part of the distinguished Maya Hotels family, a leader in the hospitality industry renowned for delivering exceptional guest experiences across numerous well-known hotel brands. Maya Hotels proudly manages brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This diverse portfolio underscores their commitment to excellence, creating a friendly and welcoming environment not only for guests but also for employees who thrive on teamwork, professional growth, and operational excellence.
Maya Hotels is currently seeking a Front O... Show More
Maya Hotels is currently seeking a Front O... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, or hospitality management
- strong leadership and communication skills
- ability to resolve guest complaints professionally
- proficiency with hotel property management systems and reservation software
- understanding of revenue management and budgeting
- flexibility to work varied schedules including nights, weekends, and holidays
- ability to stand and walk for extended periods
- ability to lift and carry up to 25 lbs
- comfortable working in a guest-facing environment
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or a similar leadership role
- strong ability to train, mentor, and manage front office staff effectively
- strong ability to interact with guests, resolve complaints, and enhance guest experiences
- ability to think clearly under pressure and make quick, effective decisions
- familiarity with hotel property management systems (PMS) and reservation software
- understanding of revenue management, budgeting, and reporting
- willingness to work varied schedules including nights, weekends, and holidays
Job Duties
- Supervise and train front desk staff including receptionists, concierge, and bell staff
- set clear performance expectations, conduct regular evaluations, and provide coaching
- foster a positive, team-oriented work environment that enhances guest services
- lead by example by delivering exceptional customer service and professionalism
- ensure a warm and efficient check-in/check-out process for all guests
- handle guest inquiries, requests, and concerns with professionalism and efficiency
- monitor guest feedback, addressing service improvements and implementing corrective actions
- collaborate with other departments to ensure seamless communication and cooperation
- oversee reservation processes ensuring accuracy and efficiency in bookings
- implement strategic pricing and upselling opportunities to maximize occupancy and revenue
- monitor room availability, arrivals, and departures to facilitate smooth operations
- work closely with the sales and marketing team to optimize revenue
- develop and enforce standard operating procedures for the front office team
- maintain accurate records of guest accounts, financial transactions, and room inventory
- ensure the front desk and lobby area remain clean, professional, and welcoming
- enforce hotel policies, security measures, and emergency procedures to ensure guest safety
- assist in preparing and managing the front office budget to control costs effectively
- monitor departmental expenses, optimize resource allocation and inventory management
- analyze financial reports and implement strategies to maximize revenue and minimize expenses
- collaborate with accounting to ensure accurate billing and financial reconciliations
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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