Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
401K Matching
flexible scheduling
Employee Discounts
Paid Time Off
Wellness Program
Travel Discounts
Job Description
The Westin Great Southern Hotel, located in downtown Columbus, Ohio, is a unique blend of historic charm and modern amenities. This iconic hotel is nestled in a historic red brick building near the vibrant German Village district, offering guests a relaxing and memorable stay in the heart of downtown. Operated by Crescent Hotels & Resorts, known for their commitment to excellence in hospitality, the Westin Great Southern Hotel reflects the company’s dedication to providing exceptional guest experiences while fostering a supportive and inclusive work environment for its associates. Crescent Hotels & Resorts prides itself on being a team of hospitality... Show More
Job Requirements
- 2-5 years experience as a Front Office Manager
- Proven leadership skills
- Strong communication skills
- Ability to motivate and manage a team
- Experience in guest service operations
- Ability to manage staffing, costs, and inventory
- Commitment to professional development
- Availability for flexible scheduling
Job Qualifications
- 2-5 years experience as a Front Office Manager
- Proven leadership to associates to achieve goals while maintaining high standards in quality and presentation
- Ability to communicate goals and expectations clearly
- Ability to inspire associates to achieve goals and advance careers
- Strong skills in building morale and spirit
- Demonstrated ability to lead by example
- Participative management style
- Ability to instill a guest service attitude in all associates
- Marriott experience is a plus
Job Duties
- Manage daily hotel quality standards, guest satisfaction, and service recovery
- Interview, hire, train, coach, and evaluate staff
- Address performance and disciplinary matters as needed
- Provide clear verbal and written communication to team members
- Monitor performance, staffing levels, occupancy, costs, and inventory
- Resolve guest concerns professionally and efficiently
- Oversee Front Office operations including Guest Services, Bell, Reservations, Concierge
- Participate in hotel leadership and departmental meetings
- Maintain regular attendance and perform additional duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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