Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
401K Matching
flexible scheduling
Travel Discounts
Paid Time Off
Employee wellness programs
Learning and development opportunities
Job Description
Crescent Hotels & Resorts is a renowned hospitality company committed to delivering exceptional guest experiences while fostering a supportive and inclusive work environment for its Associates. Known for its portfolio of distinguished hotels and resorts across North America, Crescent Hotels & Resorts places a strong emphasis on employee development, wellness, and diversity. The company values its team members as the cornerstone of its success and encourages every Associate to bring their authentic self to work. With a focus on health and wellness programs, best-in-class learning and development opportunities, and travel discounts both within Crescent-managed properties and Marriott brand locations worldwide,... Show More
Job Requirements
- 2-5 years’ experience as a Front Office Manager
- Proven leadership skills
- Ability to communicate goals and expectations clearly
- Experience in staff training and coaching
- Demonstrated ability to manage guest service standards
- Strong problem-solving skills to resolve guest concerns
- Commitment to maintaining high quality and presentation standards
- Ability to work flexible schedules
- Prior experience in hotel front office operations preferred
Job Qualifications
- 2-5 years’ experience as a Front Office Manager
- Proven leadership to associates to achieve goals while maintaining high standards of quality and presentation
- Effective communication of goals and expectations
- Ability to inspire associates to advance careers
- Strong skills in building morale and spirit
- Demonstrated ability to lead by example
- Participative management style
- Ability to instill a guest service attitude in all associates
- Experience with Marriott brand is a plus
Job Duties
- Manage daily hotel quality standards, guest satisfaction, and service recovery
- Interview, hire, train, coach, and evaluate staff
- Address performance and disciplinary matters as needed
- Provide clear verbal and written communication to team members
- Monitor performance, staffing levels, occupancy, costs, and inventory
- Resolve guest concerns professionally and efficiently, including follow-up communication
- Oversee Front Office operations, including Guest Services, Bell, Reservations, Concierge
- Participate in hotel leadership and departmental meetings
- Maintain regular attendance and perform additional duties as assigned
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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