Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Hilton travel discounts
Hotel Room Discounts
Excellent benefits plans
Paid Time Off
Career development opportunities
Free Meals
Free parking
Job Description
Blossom Hotel is Houston's newest and most distinctive luxury destination catering to both business and leisure travelers. Situated just steps away from the nation's largest medical and research community at the Texas Medical Center, and close to major attractions such as NRG Stadium and Rice University, Blossom Hotel offers guests an unparalleled blend of convenience and luxury. Guests can take advantage of its prime location nestled at the intersection of innovation and inspiration, exploring the diverse surrounding neighborhoods and indulging in world-class dining options and entertainment venues. As a Curio Collection by Hilton property, Blossom Hotel is part of a... Show More
Job Requirements
- Minimum 2–4 years of front office or guest services leadership experience preferably in a luxury or upscale hotel
- Strong knowledge of PMS such as Opera, Fosse, OnQ or similar
- Exceptional leadership communication and interpersonal skills
- Proven ability to handle high-pressure situations calmly and professionally
- Experience managing VIP guests and high-profile clientele
- Flexible availability including nights, weekends, and holidays
- Bachelor’s degree in hospitality management or related field preferred
- Ability to stand for long periods
- Occasionally lift, move, or handle items up to 30 lbs
Job Qualifications
- Minimum 2–4 years of front office or guest services leadership experience preferably in a luxury or upscale hotel
- Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems
- Exceptional leadership, communication, and interpersonal skills
- Proven ability to handle high-pressure situations calmly and professionally
- Experience managing VIP guests and high-profile clientele
- Flexible availability including nights, weekends, and holidays
- Bachelor’s degree in Hospitality Management or related field preferred
- Ability to stand for long periods
- Occasionally lift, move, or handle items up to 30 lbs
Job Duties
- Supervise and manage front office teams including Front Desk Agents, Supervisors, Concierge, and Bell/Valet staff
- Ensure smooth daily operations including check-in, check-out, room assignments, billing, and guest inquiries
- Act as the primary point of contact for guest issues ensuring timely resolution with professionalism and discretion
- Oversee staffing, scheduling, onboarding, training, and performance management
- Maintain a strong presence in the lobby engaging with guests and supporting associates
- Ensure consistent delivery of luxury hospitality standards
- Oversee VIP arrivals, special requests, and guest preferences
- Monitor guest satisfaction scores respond to feedback and implement service improvements
- Collaborate with Housekeeping, Reservations, Sales, Revenue, and Food & Beverage to optimize guest experiences
- Monitor department budget forecast labor needs and control expenses
- Review daily reports occupancy arrivals/departures and room inventory
- Assist in revenue-enhancing initiatives such as upgrades, packages, and loyalty program enrollment
- Ensure compliance with policies safety protocols and brand standards
- Conduct pre-shift briefings and regular meeting updates
- Maintain accurate documentation and logs for guest concerns incidents and follow-up
- Serve as Manager-on-Duty as required handling emergencies or escalations
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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