Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $98,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Marriott International is a globally recognized hospitality leader known for providing exceptional service and lodging experiences to guests worldwide. Among its prestigious portfolio of brands, Marriott Hotels embody the commitment to "Wonderful Hospitality. Always." Through continuous innovation and an unwavering dedication to comfort and service excellence, Marriott Hotels have set the standard for guest satisfaction and employee engagement. Operating in numerous gateway cities and resort locations, the brand offers employees the chance to thrive professionally and personally within a supportive and diverse community. Marriott Hotels prioritize an inclusive work environment where associates from all backgrounds can feel valued and empowered... Show More
Job Requirements
- High school diploma or GED
- 4 years of guest services or related experience
- OR 2-year accredited degree in relevant field
- 2 years of guest services or front desk experience
- strong interpersonal skills
- leadership experience
- ability to manage budgets
- excellent communication skills
- problem-solving aptitude
- knowledge of front office policies and procedures
Job Qualifications
- High school diploma or GED with 4 years of experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 2 years of relevant experience
- strong leadership and communication skills
- proven ability to manage teams and operations effectively
- adept at financial decision making and budget management
- experience in employee coaching and performance evaluation
- excellent customer service and problem-solving abilities
- knowledge of front office operations and hospitality industry standards
Job Duties
- Lead, influence and encourage front office staff and managers
- supervise and manage day-to-day front office operations
- establish and maintain collaborative relationships with employees
- communicate performance expectations and monitor progress
- celebrate team successes and recognize individual contributions
- achieve and exceed performance, budget and team goals
- manage staffing levels and department expenses
- ensure compliance with front office policies and procedures
- provide exceptional customer service and address guest complaints
- review guest feedback and identify areas for improvement
- coach, mentor and develop employees
- manage employee performance and discipline
- hire qualified staff to meet operational needs
- communicate effectively with supervisors, peers, and subordinates
- analyze operational challenges and develop solutions
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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