Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $87,400.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Salary range $87,400 - $90,000
bonus plan
Relocation assistance
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Marriott Vacations Worldwide is a global leader in vacation ownership and vacation experiences, dedicated to creating memorable moments for guests and customers. As a prominent hospitality company, Marriott Vacations Worldwide prides itself on its commitment to excellent customer service, inclusivity, and fostering a workplace culture that values diversity. The company operates across various vacation destinations, employing a skilled workforce that ensures guests receive top-notch hospitality services. Marriott Vacations Worldwide is known for its innovative approach in the vacation industry, continually adapting to meet the evolving needs of its clientele while maintaining high standards of quality and service.
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Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk or related area
- Or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- 2 years experience in guest services, front desk or related area
- Ability to read, write and speak fluent Japanese is preferred
- Strong interpersonal and leadership skills
- Ability to manage multiple tasks and prioritize
- Excellent communication skills
- Proficiency in policy compliance and operational management
- Willingness to provide exceptional customer service
- Capability to coach and mentor employees
- Willingness to relocate if necessary
Job Qualifications
- High school diploma or GED with 4 years experience in guest services or front desk area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services or front desk area
- Strong interpersonal and communication skills
- Proven leadership and team management abilities
- Experience in managing budgets and operational goals
- Ability to coach, mentor and develop employees
- Knowledge of front office policies and procedures
- Skills in handling guest complaints and providing exceptional customer service
- Competence in performance monitoring and employee evaluation
- Problem-solving and analytical skills
- Strong organizational and planning abilities
- Ability to foster a positive work environment
- Fluent Japanese is preferred
Job Duties
- Lead guest services team utilizing interpersonal and communication skills
- encourage and build mutual trust and cooperation among team members
- supervise and manage employees and day-to-day operations
- establish and maintain collaborative relationships with employees
- communicate and monitor performance expectations according to job descriptions
- achieve and exceed front office goals including performance and budget goals
- develop specific goals and plans to prioritize and accomplish work
- manage day-to-day operations ensuring quality and customer expectations
- conduct department meetings to communicate front office goals
- review staffing levels to meet service and financial objectives
- ensure compliance with front office policies and procedures
- administer disciplinary procedures according to standards
- provide exceptional customer service beyond expectations
- improve service quality by coaching and feedback
- act as the service champion for the front office
- create a positive atmosphere for guest relations
- review guest satisfaction data to identify improvements
- respond to guest complaints promptly
- identify developmental needs and provide coaching
- set performance standards and monitor employee progress
- solicit employee feedback and address concerns
- manage employee discipline and performance appraisal processes
- interview and hire managers and hourly employees
- provide information to all levels via various communication methods
- analyze information to solve problems
- update executives and peers on relevant information
- identify operational challenges and develop solutions to prevent recurrence
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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