Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $27.50
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
The Front Office Manager position is an integral role within the hospitality industry, a dynamic and fast-paced sector focused on providing exceptional guest experiences and efficient hotel operations. This opportunity is offered at a thriving hotel that prides itself on delivering outstanding customer service, maintaining high standards, and fostering a supportive work environment. The establishment is dedicated to excellence in hospitality, aiming to create memorable stays for all its guests by ensuring every department functions harmoniously and every team member contributes to a positive atmosphere. This hotel is known for its attention to detail, commitment to staff development, and adherence... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in front office or hospitality management
- ability to work flexible hours including evenings and weekends
- strong organizational and multitasking abilities
- excellent customer service skills
- ability to lead and motivate a team
- knowledge of safety and job procedures
- reliable and punctual
- good problem-solving skills
Job Qualifications
- Experience in hotel front office operations
- strong leadership and team management skills
- proficiency with property management systems
- excellent communication and interpersonal skills
- ability to handle guest concerns professionally
- knowledge of hotel brand standards and policies
- basic computer skills including report generation
Job Duties
- Schedules and supervises workload during shifts of front office associates
- works a minimum of two front desk shifts a week
- trains new employees
- evaluates the job performance of each front office associate and provides coaching when necessary
- maintains positive working relationships and communicates with all departments
- collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated
- resolve guest concerns quickly, efficiently, and courteously
- updates group information
- maintains, monitors, and prepares group requirements
- relays information to appropriate individuals and departments
- works within the allocated budget for the front office
- conducts regularly scheduled meetings of front office team members
- prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed
- ensure implementation and compliance of all company policies and brand standards
- operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
- ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees
- act as the Manager on Duty, provide guidance and support to all departments in the hotel when required
- maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering
- perform other duties as requested by management
- may be asked to assist in the selection process for new team members
- may complete weekly schedules and coordinate absence coverage for front office team members
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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