Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,000.00 - $89,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Employee Discounts
Professional development opportunities
Job Description
Renaissance Tampa International Plaza Hotel is a distinguished property located in Tampa, Florida, known for offering exceptional hospitality and an immersive experience that reflects the vibrant local culture. Part of the esteemed Renaissance Hotels brand within Marriott International's portfolio, this hotel is dedicated to providing guests with authentic experiences that allow them to explore and connect with the neighborhood's unique DNA. The hotel emphasizes adventurous spirit and personalized service, making it a preferred destination for both leisure and business travelers. As an establishment, Renaissance Tampa International Plaza Hotel fosters an inclusive and diverse work environment, ensuring equal opportunity and valuing... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 2 years experience in guest services, front desk, or related professional area
- strong interpersonal and communication skills
- leadership abilities
- knowledge of front office operations
- commitment to customer service excellence
- ability to manage teams and operations
- capability to handle guest complaints and resolve issues
- understanding of budgeting and financial goals
- proficiency in employee coaching and mentoring
- familiarity with disciplinary procedures
- organizational skills
- problem-solving abilities
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, or related area
- strong leadership and communication skills
- experience in managing teams and day-to-day operations
- knowledge of front office procedures and guest service standards
- ability to handle guest complaints and problem resolution
- proficiency in staffing and scheduling
- understanding of financial management related to department budgets
- ability to coach, mentor and develop employees
- proficiency in policy compliance and disciplinary processes
- strong organizational and planning skills
- ability to analyze operational challenges and implement solutions
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- encourages and builds mutual trust, respect, and cooperation among team members
- serves as a role model to demonstrate appropriate behaviors
- supervises and manages employees
- manages all day-to-day operations
- establishes and maintains open, collaborative relationships with employees
- ensures recognition of employees is taking place across areas of responsibility
- communicates performance expectations and monitors progress
- celebrates successes and publicly recognizes contributions of team members
- achieves and exceeds goals including performance, budget, and team goals
- manages day-to-day operations ensuring quality and customer expectations
- develops specific goals and plans
- keeps Front Office team focused on critical operations to drive guest satisfaction and financial results
- conducts department meetings communicating clear, consistent messages
- reviews staffing levels to meet guest service and operational needs
- understands impact of Front Office on financial goals
- manages controllable expenses to meet budget
- ensures compliance with Front Office policies
- administers disciplinary procedures fairly
- provides exceptional customer service beyond expectations
- communicates and assists individuals to understand guest needs
- acts as the Service Champion creating positive guest relations atmosphere
- displays leadership in guest hospitality
- strives to improve service performance
- empowers employees for excellent customer service
- ensures positive atmosphere conducive to guest experience
- reviews guest satisfaction data to identify improvements
- responds to guest problems and complaints
- observes employee service behaviors and provides feedback
- identifies developmental needs of others and coaches accordingly
- sets performance standards and monitors performance
- establishes realistic goals for operation and performance
- solicits employee feedback and addresses concerns
- ensures employees are treated fairly
- manages employee discipline
- administers performance appraisals
- interviews and hires managers and hourly employees timely
- provides information and communicates effectively
- analyzes operational challenges and develops solutions
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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