Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
The hiring establishment is a distinguished hotel that prides itself on delivering an exceptional guest experience through attentive service and efficient management of its front office operations. This hotel is part of a reputable hospitality group and focuses on maintaining high standards of guest satisfaction, operational excellence, and team development. The company values professionalism, effective communication, and teamwork, aiming to provide both guests and staff with a positive and rewarding environment. As a hospitality-driven entity, the hotel emphasizes its brand values and incorporates ongoing training and development to ensure every team member contributes to the overall success of the property... Show More
Job Requirements
- Minimum two years hotel experience as Front Desk Manager or progressive front desk responsibility
- Strong English skills both oral and written
- Prefer multi or bilingual skills
- Ability to supervise and train personnel
- Strong communication and interpersonal skills
- Ability to work long hours, five to six days a week
- Current valid driver’s license
- Proof of auto liability insurance
- Ability to maintain confidentiality and handle sensitive information
- Capable of physical tasks including walking, standing, bending, lifting up to 20 pounds
Job Qualifications
- Minimum two years hotel experience as Front Desk Manager or progressive front desk responsibility
- Strong English skills both oral and written
- Prefer multi or bilingual skills
- Proficient in hotel front desk operations and procedures
- Strong personnel supervision and training skills
- Skilled in salesmanship and public relations
- Effective decision-making abilities
- Strong organizational and delegation skills
- Ability to maintain good team member relations
- Effective guest relations development skills
- Capable of managing multi-departmental operations
- Ability to direct team performance and corrective action
- Willingness to work long hours and 5 to 6 days a week
- Knowledge of basic accounting procedures
- Proficiency with cash registers, computers and calculators
- Valid driver’s license and proof of auto liability insurance
Job Duties
- Complete daily walk through checklist of all hotel public spaces upon arrival
- Attend and complete AM and PM daily line up with team
- Review House Count for the next 3-5 days and manage reservations
- Complete daily or weekly reports including Daily Recap and MMR reports
- Review pass-on from previous shift and follow up on guest concerns
- Maintain friendly, cheerful and courteous demeanor
- Spend 1-2 hours on desk and drive daily to engage with team and guests
- Ensure proper staffing and scheduling at the front desk
- Hold weekly one on one meetings with Supervisor staff
- Enter and track boutique items, bikes, and dry cleaning charges
- Ensure effective pass-on and checklist review with Supervisor
- Communicate effectively with guests and team members
- Be proficient with all Guest Service systems and processes
- Supervise, train and coach Guest Service Team
- Maintain Signature scores and standards
- Oversee Guest Service Team performance and accountability
- Manage front office operations during shifts
- Check time cards against schedules and post incentives
- Track room issues and follow up to standards
- Reinforce SOPs and post necessary MEMOs
- Hold monthly front desk meetings
- Maintain guest relations by keeping informed about in-house and area functions
- Provide assistance to other departments
- Coach and counsel staff as needed
- Track overall performance and complete staff reviews
- Complete HR documents timely
- Interview, hire and train team members
- Ensure guest survey scores are above 90
- Attend hotel meetings and training sessions
- Fill out incident reports as needed
- Respond to requests with urgency
- Ensure guests have adequate credit on file
- Perform other duties as assigned
- Lead the HAFH Experience
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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