Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $26.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The Pueblo of Sandia Resort is a captivating destination that offers a comprehensive hospitality experience with a blend of cultural richness and modern amenities. Located in the scenic Sandia Pueblo, this resort spans 228 rooms and provides various services to ensure the utmost comfort and satisfaction for its guests. It operates in a highly competitive environment, offering an extensive range of amenities such as gaming, dining, transportation, and event hosting, all crafted to deliver a memorable stay. The resort is committed to principles such as integrity, fairness, collaboration, and recognition, creating a workplace where performance excellence is valued and encouraged.... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration or related field
- Three years of front desk or office experience
- Two years in a supervisory capacity
- High school diploma or GED equivalent
- Ability to successfully pass a stringent background investigation
- Willingness to undergo pre-employment and random drug screenings
- Ability to maintain a flexible work schedule
- Strong leadership and communication skills
- Proficiency in room management systems software
- Ability to manage and control budgets
- Capability to lead and mentor team members effectively
- Excellent organizational and planning skills
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration or related field
- Three years of front desk/office experience
- Two years in a supervisory capacity
- High School diploma or GED equivalent
- Knowledge of room management systems software
- Excellent customer service skills
- Excellent written and oral communication skills
- Experience with conducting employee performance reviews
- Effective leadership capabilities
- Organization and planning skills
- Ability to maintain a flexible work schedule
- Sound administrative and business management skills
- Proven ability to recruit, train and motivate personnel
- Proven ability to create and manage budgets
- Experience with developing an organizational structure supporting operational expectations
- Ability to implement guest service standards
- Proficiency in Microsoft Office programs
- Strong analytical, numerical and reasoning skills
Job Duties
- Ensures that all Front Desk, Reservations, PBX, Transportation and Valet employees provide guests with friendly, courteous and timely service
- Implements and enforces departmental service standards for Front Desk Agents, Door Attendants, Bell Staff, Transportation Drivers and Valet Attendants
- Ensures and oversees that all staff in the department are fully trained in technical, customer service and sales skills
- Conducts performance evaluations and documents discipline of employees in a timely manner when necessary
- Supervises the daily operations of the Front Desk, Reservations, PBX, Transportation and Valet Departments to comply with SOPs, maximize revenues and motivate employees
- Ensures optimal level of quality service and hospitality are provided to hotel guests
- Prepares work schedules and assigns personnel to meet demands, ensuring payroll costs conform to budget by scheduling and monitoring staffing levels
- Develops, manages and monitors department budget, forecasts revenue, monitors and controls daily revenues and expenses to minimize losses and maximize profits
- Coordinates timely room readiness with Housekeeping and prioritizes casino requests with Casino marketing
- Coordinates with Hotel Sales and convention services regarding room blocks
- Communicates closely with Front Office Supervisors, Director of Housekeeping, Convention Services Manager, Sales, Night Auditors and Lead Concierge to follow up on special issues and guest requests
- Reviews daily arrivals to ensure proper handling of VIPs and Return Guests and escorts VIPs to their rooms
- Ensures adherence to all credit procedures in the Front Office, reviews high-balance report and follows up on credit problems with Controller
- Keeps the General Manager of Resort Operations informed on variances
- Creates an environment of teamwork through strong communication, mentoring and providing recognition
- Maintains punctual and regular attendance in accordance with Attendance Policy
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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