Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $27.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Diversity and inclusion initiatives
Job Description
Kimpton Hotels - A Legacy of Genuine Hospitality and Connection
Kimpton Hotels, founded in 1981 in San Francisco by Bill Kimpton, is a pioneering boutique hotel chain committed to creating heartfelt, human connections that improve the lives of employees and guests alike. Kimpton revolutionized hospitality, rebelling against impersonal and generic hotel experiences to establish a warm, welcoming environment where individuality and authentic interactions are encouraged and celebrated. For over four decades, Kimpton Hotels have continued to raise the standard in boutique hospitality by fostering a culture that highlights creativity, self-leadership, and a passion for making a positive difference. Guests ... Show More
Kimpton Hotels, founded in 1981 in San Francisco by Bill Kimpton, is a pioneering boutique hotel chain committed to creating heartfelt, human connections that improve the lives of employees and guests alike. Kimpton revolutionized hospitality, rebelling against impersonal and generic hotel experiences to establish a warm, welcoming environment where individuality and authentic interactions are encouraged and celebrated. For over four decades, Kimpton Hotels have continued to raise the standard in boutique hospitality by fostering a culture that highlights creativity, self-leadership, and a passion for making a positive difference. Guests ... Show More
Job Requirements
- minimum 2 years of management experience in hospitality or related industry
- ability to deal diplomatically with difficult situations and people
- strong verbal and written communication skills
- preferred experience with Opera and Microsoft Office Suite
- availability to work flexible hours including nights, weekends, and holidays
- bachelor's degree preferred
Job Qualifications
- management experience of at least 2 years in hospitality or similar industry
- bachelor's degree preferred
- diplomatic interpersonal skills with ability to handle difficult situations with integrity
- effective verbal and written communication skills
- experience with Opera and Microsoft Office Suite preferred
- flexible schedule including availability for evenings, weekends, and holidays
Job Duties
- lead all front office operations and maintain high level of guest service
- provide support, mentorship, and coaching to front office team
- delete or add transactions for balancing revenues
- review front desk logbook and communicate with desk agents regarding incidents
- review all arrivals noting special requests and assess guest relocation needs
- assist guests with services and requests
- inspect all VIP arrival rooms
- attend monthly Wine Hour events
- run and attend departmental training and seminars
- supervise front office team duties
- coach and counsel employees using proper documentation and techniques
- ensure timely posting and completion of employee duties
- schedule all areas of front office operations
- manage coverage for sick calls or tardiness including night audit shifts
- meet or exceed Mystery Shopper Survey and guest comment card service levels
- manage payroll and expense budgets
- maintain the guest ledger daily
- enforce cash and credit handling procedures
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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