Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Night Shifts
Benefits
Employee benefit card
Learning programs
Career growth opportunities
Corporate social responsibility activities
Competitive wages and benefits
Job Description
Fairmont Hotels is a renowned global hospitality brand celebrated for delivering extraordinary guest experiences through a blend of unique architecture, expressive decor, artistry, and magnificent features. As part of Accor, a worldwide leader in hospitality, Fairmont Chicago, Millennium Park exemplifies these values with its beautifully appointed and spacious guestrooms and suites, including 83 newly renovated rooms and the exclusive Fairmont Gold Lounge. The hotel enhances guest experiences with a newly launched pan-Latin restaurant operated in partnership with Richard Sandoval Hospitality, as well as luxury event spaces and seasonal pop-up activations. This commitment to excellence is paired with warm, engaging service... Show More
Job Requirements
- High school diploma or equivalent education required
- 2-4 years of experience in leadership role or equivalent
- Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections
- Skilled in handling guest complaints professionally and diplomatically
- Comfortable working independently and making critical decisions without upper management onsite
- Strong knowledge of hotel operations including front desk, concierge, bell, guest services
- Experience working with property management systems such as Opera, SynXis
- Strong verbal and written communication skills in English
- Ability to stand or walk a minimum eight-hour shift
- Must be observant and quick to respond to various situations while multitasking and handling stressful situations
- Must be able to twist, tow, reach, bend, climb and carry objects as necessary
- Ability to push 20lbs consistently
- Working knowledge of federal, state and local laws governing equal employment opportunity, occupational safety, and labor relations
Job Qualifications
- High school diploma or equivalent education required
- Bachelor’s Degree preferred
- 2-4 years of experience in leadership role, or equivalent
- Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections
- Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours
- Comfortable working independently and making critical decisions without upper management onsite
- Strong knowledge of hotel operations including front desk, concierge, bell, guest services and solid knowledge of front desk protocol and experience working with high profile guests
- Strong knowledge of property management systems such as Opera, SynXis
- Strong verbal and written communication skills in English
Job Duties
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
- Provide leadership while fostering a compassionate, collaborative work environment
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
- Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
- Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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