Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
401K Matching
flexible scheduling
Travel Discounts
Paid Time Off
Employee Discounts
Job Description
The Westin Great Southern Hotel is a distinguished historic hotel located in downtown Columbus, Ohio. Nestled near the charming German Village, this iconic hotel offers guests a unique blend of historic ambiance combined with modern amenities, providing an exceptional and relaxing getaway experience. Housed in a beautiful historic red brick building, The Westin Great Southern truly captures the essence of Columbus's rich heritage while delivering the comfort and conveniences travelers expect from a leading hotel brand. The hotel is part of Crescent Hotels & Resorts, a respected hospitality company known for creating memorable guest experiences across their managed properties in... Show More
Job Requirements
- 2-5 years of experience as a Front Office Manager
- proven leadership skills
- excellent communication skills
- ability to address performance and disciplinary matters
- capability to manage multiple departmental functions
- strong problem-solving skills
- flexible availability
- knowledge of hospitality standards
Job Qualifications
- 2-5 years experience as a Front Office Manager
- proven leadership to associates to achieve goals while maintaining high standards in quality and presentation
- ability to communicate goals and expectations and inspire associates to achieve goals and advance careers
- ability to build morale and spirit
- demonstrate leadership by example
- participative management style
- instill a guest service attitude in all associates
- Marriott experience a plus
Job Duties
- Manage daily hotel quality standards, guest satisfaction, and service recovery
- interview, hire, train, coach, and evaluate staff
- provide clear verbal and written communication to team members
- monitor performance, staffing levels, occupancy, costs, and inventory
- resolve guest concerns professionally and efficiently including follow-up communication
- oversee Front Office operations including Guest Services, Bell, Reservations, Concierge
- participate in hotel leadership and departmental meetings
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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