Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $75,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
vacation
sick leave
Team Member Travel Program
Job Description
Jamaica Bay Inn, a distinguished member of the Tapestry Collection by Hilton, is a premier hotel that embodies the vibrant culture and natural beauty of its surroundings. As part of the Hilton brand, the Jamaica Bay Inn offers guests a unique blend of modern comfort, personalized service, and local charm. This establishment is widely recognized for its commitment to delivering exceptional guest experiences through attentive service, elegant accommodations, and a welcoming atmosphere. Located in a prime destination, the hotel caters to both leisure and business travelers who seek a memorable stay enriched by quality amenities and excellent hospitality standards.
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Job Requirements
- Minimum of two years hotel experience as front desk manager or progressive front desk responsibility
- Strong English skills, both oral and written
- Knowledge of hotel front desk operations and procedures
- Experience in personnel supervision and training
- Ability to make timely, effective decisions
- Ability to prioritize, organize and delegate work assignments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct performance of team members and follow-up with corrective action where needed
- Ability to work long hours, 5 to 6 days a week
- Basic accounting procedures
- Proficient with cash registers, computers and calculators
- Valid driver’s license
- Proof of auto liability insurance
Job Qualifications
- Minimum of two years hotel experience as front desk manager or in progressive front desk responsibility
- Strong English skills, both oral and written
- Knowledge of hotel front desk operations and procedures
- Experience in personnel supervision and training
- Ability to make timely, effective decisions
- Ability to prioritize, organize and delegate work assignments
- Salesmanship and public relations skills
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct performance of team members and follow-up with corrective action where needed
- Basic accounting procedures knowledge
- Proficient with cash registers, computers and calculators
- Valid driver’s license and proof of auto liability insurance
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Be proficient at all guest service systems and processes
- Supervise, train, coach and retrain guest service team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of guest service team's performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- complete filing of registration cards, reservations, correspondence and no-shows and signatures on file
- Complete daily cash report, handle no-shows, billing disputes, accounts receivable, banking, bad checks and credit card debts, open, stamp, sort and distribute mail, prepare accounts payable, security reports, and check and audit banks
- Check travel agent commissions, franchise frequent stay program activity and central reservations
- Check maid’s list and ensure room availability status is accurate
- Check timecards to posted schedule
- Submit daily report to general manager
- Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns timely and knowledgeably in person and on the phone
- Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance communications and operations
- Provide assistance to other team members and departments to contribute to the best overall performance
- Perform other duties as assigned or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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