Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $79,000.00 - $83,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Assistance
performance bonuses
Job Description
The Portola Hotel & Spa is a prestigious hospitality establishment known for its exceptional service and luxurious accommodations located in the heart of a vibrant city. As a prominent hotel, it prides itself on delivering an unforgettable guest experience through attentive customer service and seamless operations across all departments. The hotel offers an exquisite blend of comfort, elegance, and modern amenities, attracting a diverse clientele, including leisure travelers, business guests, and event attendees. Emphasizing a warm and inviting atmosphere, the Portola Hotel & Spa continually invests in maintaining high standards of quality and professionalism among its staff, fostering a culture... Show More
Job Requirements
- High school diploma or equivalent
- Minimum five years related hospitality experience
- At least two years in a management role
- Proficiency in Microsoft Office suite
- Ability to work flexible schedule including nights, weekends, and holidays
- Strong problem-solving and decision-making skills
- Excellent communication skills
- Ability to maintain confidentiality
- Physical capability to perform various tasks during shifts
Job Qualifications
- High school diploma or equivalent
- Preferred college degree, hospitality degree a plus
- Minimum five years hospitality experience
- At least two years management experience
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Experience with hotel property management systems such as Opera PMS
- Strong leadership and interpersonal skills
- Excellent communication, both verbal and written
- Knowledge of hospitality industry standards and customer service best practices
- Ability to handle multiple tasks in a fast-paced environment
- Understanding of relevant labor laws and regulations
Job Duties
- Ensure guest satisfaction by responding promptly to requests and complaints
- Oversee daily operations of front desk, PBX, bell desk, concierge, and garage
- Manage staffing including hiring, training, scheduling, and supervision
- Act as Manager on Duty as needed
- Coordinate with housekeeping and other departments to ensure quality and room readiness
- Maintain knowledge of hotel services, room availability, and daily house count
- Enforce all company policies and standard operating procedures
- Monitor labor expenses and productivity against budget
- Maintain guest preference database using Opera PMS
- Collaborate with reservations and sales to maximize occupancy and revenue
- Conduct walk-throughs to ensure cleanliness and maintenance standards
- Supervise and delegate tasks to front office staff
- Resolve guest issues and emergency situations efficiently
- Support hotel programs and policies
- Prepare payroll data in collaboration with Director of Rooms
- Operate front office computer systems and software
- Promote and uphold the hotel’s culture of service and excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: