Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $75,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation leave
sick leave
Team Member Travel Program
Job Description
Jamaica Bay Inn, a distinguished member of the Tapestry Collection by Hilton, is a celebrated hotel known for delivering exceptional guest experiences through its unique blend of local charm and sophisticated hospitality. The hotel is part of Hilton’s exclusive Tapestry Collection, which features upscale lifestyle hotels that offer guests authentic and memorable stays. Located in a desirable area, Jamaica Bay Inn prides itself on impeccable service, comfortable accommodations, and a vibrant atmosphere that appeals to both business and leisure travelers. The hotel is committed to creating a welcoming environment where guests feel valued and cared for, fostering lasting relationships and... Show More
Job Requirements
- hotel front desk operations and procedures
- personnel supervision and training
- salesmanship and public relations
- ability to make timely, effective decisions
- ability to prioritize, organize and delegate work assignments
- ability to maintain good team member relations
- ability to develop and maintain effective guest relations
- ability to manage multi-departmental operations
- ability to direct performance of team members and follow-up with corrective action where needed
- ability to work long hours, 5 to 6 days a week
- basic accounting procedures
- cash registers, computers and calculators required
- current valid driver’s license, proof of auto liability insurance
Job Qualifications
- minimum of two years hotel experience as front desk manager or progressive front desk responsibility
- strong English skills, both oral and written
Job Duties
- maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
- communicate effectively with guests and fellow team members
- proficient at all guest service systems and processes
- supervise, train, coach and retrain guest service team on systems, processes, procedures and guest interaction
- oversee and ensure accountability in all aspects of guest service team’s performance
- responsible for all front office activity during scheduled shifts
- monitor and adjust room availability status
- monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file
- complete daily cash report, no-shows, billing disputes, accounts receivable, banking, bad checks, credit card debts, open, stamp, sort, distribute mail, accounts payable preparation, security reports, check and audit banks
- check travel agent commissions, franchise frequent stay program activity and central reservations
- check maid’s list and ensure room availability status is accurate
- check timecards to posted schedule
- submit daily report to general manager
- maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
- provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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