Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $75,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
vacation
sick leave
Team Member Travel Program
Job Description
Jamaica Bay Inn, a distinguished hotel within the Tapestry Collection by Hilton, offers guests a unique and memorable stay characterized by personalized service and an inviting atmosphere. As part of the Hilton family, this property combines the rich culture of its local environment with the global hospitality standards Hilton is known for. The Jamaica Bay Inn stands out as a vibrant destination for travelers seeking comfort paired with a warm and welcoming environment. The hotel prioritizes guest satisfaction and strives to provide an unmatched level of service that not only meets but exceeds expectations. By joining the team, individuals become... Show More
Job Requirements
- Minimum two years hotel experience as Front Desk Manager or progressive front desk responsibility
- Strong English skills both oral and written
- Knowledge of hotel front desk operations and procedures
- Personnel supervision and training skills
- Salesmanship and public relations abilities
- Ability to make timely effective decisions
- Ability to prioritize organize and delegate work assignments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct performance of team members and follow-up with corrective action where needed
- Ability to work long hours five to six days a week
- Knowledge of basic accounting procedures
- Proficiency with cash registers computers and calculators
- Current valid driver’s license and proof of auto liability insurance
- Ability to perform physical duties including walking indoors and outdoors, climbing stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying up to 20 lbs unassisted
Job Qualifications
- Minimum of two years hotel experience as Front Desk Manager or progressive front desk responsibility
- Strong English skills both oral and written
- Knowledge of hotel front desk operations and procedures
- Personnel supervision and training skills
- Salesmanship and public relations abilities
- Ability to make timely effective decisions
- Ability to prioritize organize and delegate work assignments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct performance of team members and follow-up with corrective action where needed
- Knowledge of basic accounting procedures
- Proficiency with cash registers computers and calculators
- Current valid driver’s license and proof of auto liability insurance
Job Duties
- Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Proficient at all Guest Service systems and processes
- Supervise train coach and retrain Guest Service Team on systems processes procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- Monitor and complete filing of registration cards reservations correspondence and no-shows and signatures on file
- Complete Daily Cash Report No-Shows Billing disputes Accounts receivable Banking Bad checks credit card debts Open stamp sort distribute mail Accounts payable preparation Security reports Check and audit banks
- Check travel agent commissions franchise frequent stay program activity and central reservations
- Check Maid’s List and ensure room availability status is accurate
- Check timecards to posted schedule
- Submit daily report to General Manager written or verbal
- Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned requested or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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