Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.75 - $26.75
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Driftwood Hospitality Management is a leading company known for its comprehensive and integrated approach to hospitality services, emphasizing excellent client service. The company culture at Driftwood empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their properties with clearly defined strategies and objectives. This approach ensures that every team member, from entry-level employees to management, plays a vital role in delivering outstanding guest experiences. Driftwood Hospitality Management prides itself on employing the best talent in the hospitality industry, ensuring that every hotel under its management operates at exceptional standards, fostering a welcoming and professional atmosphere... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in front office or hospitality industry
- proven leadership experience
- excellent communication skills
- ability to work flexible hours including shifts, weekends, and holidays
- proficiency in property management software
- strong problem-solving skills
- ability to train and manage staff
- commitment to guest satisfaction
- reliable attendance and punctuality
Job Qualifications
- Experience in hospitality management or front office operations
- strong leadership and team management skills
- excellent guest service and communication abilities
- proficiency with property management systems
- ability to develop and implement training programs
- expertise in handling guest complaints and problem resolution
- experience with scheduling and staff performance management
- knowledge of revenue and expense management in a hospitality context
- capability to prepare and analyze operational reports
- strong organizational and multitasking skills
- high standards of professionalism and personal appearance
Job Duties
- Work with the hotel General Manager to exceed guest satisfaction scores
- take responsibility for front desk satisfaction scores and address deficiencies immediately
- develop action plans with corporate training to achieve guest satisfaction targets
- train guest service agents on front desk procedures
- recruit, interview, and select qualified front desk staff with General Manager
- prepare weekly schedules for front office staff
- address performance deficiencies through coaching and disciplinary actions
- complete timely performance evaluations
- post weekly guest satisfaction scores for review
- oversee front office operations ensuring efficiency and guest care
- attend to special guest and group needs
- manage daily revenue and expenses to maximize profit
- create a motivated environment for front office staff development
- ensure compliance with uniform and name badge standards
- prepare timely and quality reports for corporate
- monitor and maintain accurate room rates
- proficiently manage property management system inventory
- review work from night auditor regularly
- maintain regular attendance and punctuality
- uphold personal grooming and dress code standards
- perform any additional duties requested
- act as Manager on Duty when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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