Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.75 - $31.25
Work Schedule
Standard Hours
Benefits
Free room nights
discounted room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick leave
Paid parental leave
Paid Personal Days
401K with company match
Tuition Reimbursement
wellbeing benefits
free meals in employee cafeteria
training and career growth opportunities
Job Description
Hyatt is a globally renowned hospitality brand that believes in the power of belonging and aims to make people feel at home no matter where they are in the world. With a commitment to turning trips into memorable journeys, encounters into meaningful experiences, and jobs into fulfilling careers, Hyatt is more than just a company—it is a community that values connection, sustainability, and individuality. The company’s culture is built around the idea that hospitality is a career for those who genuinely care and want to make a difference. Hyatt Regency Boston, located in the vibrant Theater District of downtown Boston,... Show More
Job Requirements
- Minimum 4 years of progressive hotel rooms management experience
- At least 2 years of progressive management experience within the rooms division
- Strong communication and leadership skills
- Proficient in Microsoft Word and Excel
- Ability to interact effectively with diverse cultural and ethnic backgrounds
- Good organizational, interpersonal and administrative skills
- Service oriented style with professional presentation
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the rooms division of a hotel
- Hotel/hospitality degree an asset
- Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication skills, exceptional customer service ability, and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short- and long-term planning and the management of the hotel's front office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Perform all tasks of a front office staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insure proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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