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Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a reputable hospitality company recognized for delivering exceptional guest experiences through its well-managed hotels located in prime destinations such as Boston, Massachusetts. Known for blending comfort, luxury, and efficiency, Stonebridge caters to a diverse clientele ranging from business travelers to vacationing guests. The company places a strong emphasis on operational excellence, guest satisfaction, and staff development, creating an environment where both employees and guests thrive. Stonebridge offers a dynamic work environment with opportunities for career growth, supported by a commitment to equal employment opportunities and inclusivity.
This job opening is for the position of Front Office M... Show More
This job opening is for the position of Front Office M... Show More
Job Requirements
- 3+ years of front office management experience in a hotel environment
- proven leadership and supervisory skills
- strong organizational and multitasking skills
- proficiency in property management systems
- excellent communication skills
- ability to analyze financial data
- ability to resolve guest complaints professionally
- knowledge of check-in/check-out procedures and billing
- ability to stand and walk for extended periods
- ability to lift and carry objects up to 20 lbs occasionally
- flexible schedule including availability evenings, weekends, and holidays
Job Qualifications
- 3+ years of front office management experience in a hotel environment with focus on guest service and operations
- proven leadership and supervisory skills with ability to manage and develop a team
- strong organizational and multitasking abilities to handle daily front office operations and guest interactions
- proficiency in property management systems and financial reporting
- excellent communication skills both verbal and written
- ability to analyze financial data including budgets, forecasts, and revenue reports
- ability to resolve guest complaints and service issues professionally
- knowledge of hotel check-in/check-out procedures, billing, and room inventory management
Job Duties
- Ensure guests are greeted, checked in, and allocated rooms promptly and courteously
- oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information
- address guest issues or complaints promptly to ensure guest satisfaction
- ensure rooms are serviced and maintained to company standards
- maximize room occupancy within the agreed overbooking policy
- facilitate effective communication between reservations, front office staff, and other departments
- ensure all guest charges are accurately posted and kept up to date
- strictly enforce credit control procedures and ensure accounts are balanced daily
- oversee efficient and speedy check-out procedures
- ensure luggage is promptly delivered to and collected from guest rooms
- maintain cleanliness and order of all front-of-house areas including entrance and lobby
- conduct regular performance appraisals for front office staff, providing training and development as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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