Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Career advancement potential
Job Description
HHM Hotels is a highly respected hospitality management company known for overseeing a diverse portfolio of hotels across various locations. The company is dedicated to delivering exceptional guest experiences while maintaining strong operational standards and sustainability practices. As a leader in the hotel management industry, HHM Hotels emphasizes core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide all aspects of its operations and team culture. HHM Hotels fosters a collaborative environment where team members are empowered to grow and thrive in their careers.
The Front Office Manager po... Show More
The Front Office Manager po... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Ability to work varying schedules including holidays and weekends
- Ability to stand for extended periods walk push lift up to 25 pounds bend reach stoop kneel or crouch
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts Review submit for approval and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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