Job Overview
Compensation
Type:
Salary
Rate:
Range $61,000.00 - $65,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
Job Description
HHM Hotels is a distinguished hospitality management company renowned for operating premier hotels that emphasize exceptional guest experiences and sustainable practices. With a portfolio of upscale properties, HHM Hotels prides itself on delivering impeccable service standards rooted in core values that prioritize people, excellence, and adaptability. As a company committed to fostering professional growth, HHM Hotels offers clear advancement opportunities within its organizational structure, nurturing teams from operational roles to senior leadership positions.
The Front Office Manager role at HHM Hotels presents an exciting opportunity for candidates passionate about hospitality and leadership. This key position is responsible for manag... Show More
The Front Office Manager role at HHM Hotels presents an exciting opportunity for candidates passionate about hospitality and leadership. This key position is responsible for manag... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
- able to work varying schedules including holidays and weekends
- able to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Job Qualifications
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- review, submit for approval, and order capital budget items as required
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff according to information obtained
- oversee all vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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