Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $27.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
equal opportunity employment
Job Description
The Rittenhouse Hotel, located in the heart of downtown Philadelphia, stands as the city’s most prestigious and celebrated hotel address. This five-diamond luxury hotel is renowned for its exquisite blend of historic charm, residential ambiance, and world-class service. Guests at The Rittenhouse enjoy an unparalleled experience that combines exquisite accommodations with close proximity to Philadelphia’s major museums, cultural attractions, premier shopping destinations, and the bustling business district. The property is part of the esteemed Echelon Luxury & Lifestyle division of HHM Hotels, a company recognized for its commitment to excellence, inclusivity, and innovation in hospitality. HHM Hotels fosters a culture... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 2 to 5 years hospitality related experience
- Ability to work varied schedules including holidays and weekends
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
Job Qualifications
- Associate's or Bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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