Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.75 - $26.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
short term disability
long term disability
Job Description
Set on 62 acres of family fun, our resort is recognized as one of the top five resorts in Orlando, making it a premier destination for guests seeking both excitement and relaxation. The resort features a variety of amenities designed to offer an ideal escape, including the tranquility of Blue Harmony Spa and the serene surroundings of Bonnet Creek. Guests can enjoy a picturesque 10-acre lake with walking paths, five pools, two lazy rivers, miniature golf, shuttle transportation, and advance purchase theme park tickets. With 400 upscale rooms, multiple food and beverage outlets, meetings options, and a full-service spa, this... Show More
Job Requirements
- Minimum of 2 years front desk experience
- Leadership experience preferred
- Experience with Opera PMS preferred
- Advanced knowledge of brand's reward program
- Ability to handle cash and credit transactions
- Computer literacy
- Financial management skills
- Ability to interact effectively with customers requiring patience and diplomacy
- Knowledge of local area attractions and transportation
- Ability to remain calm in emergency situations
- Knowledge of relevant employment laws
- Strong interpersonal skills
- Decision-making ability
- Knowledge of hotel operations
- Strong communication skills
- Adaptability in communication style
Job Qualifications
- Outgoing personality
- Minimum of 2 years front desk experience, preferably in leadership role
- Experience with Opera PMS preferred
- Advanced knowledge of brand's reward program
- Able to handle cash and credit transactions
- Computer literacy and financial management a must
- Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- General knowledge of local area attractions and transportation
- Able to observe and detect signs of emergency situations
- Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including but not limited to the following statues and their comparable state and local laws
- Able to establish and maintain effective working relationships with associates and customers
- Able to make sound business decisions and take action quickly based on previous experience and good judgment
- Knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences such as effectively communicating with supervisors, coworkers, public
Job Duties
- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied
- Implement company and franchise programs
- Prepare forecasts and reports and assist in the development of the room's budget
- Monitor and maintain the front office systems and equipment to ensure their optimum performance
- Track guest satisfaction surveys and maximize usage of the guest response tracking system
- Develop and implement controls for expense management
- Utilize labor management tools to schedule and control labor costs
- Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members
- Ensure timely completion of performance appraisals
- Communicate both verbally and in writing to provide clear direction to staff
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
- Ensure compliance of front office, guest service, and PBX standard operating procedures and policies
- Ensure all Front Office Quality Standards are complied with and are consistently applied
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Resolve customer complaints
- anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
- Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Regular attendance in conformance with the standards is essential to the successful performance of this position
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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