Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,500.00 - $70,555.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
Company stock purchase program
Team Member Travel Program
Paid Time Off
paid sick days
team member recognition
Job Description
Hilton Grand Vacations is a renowned leader in the vacation ownership industry known for its unwavering commitment to innovation, quality, customer service, and continuous growth. Over the past three decades, Hilton Grand Vacations has earned a reputation for excellence and loyalty among its Owners, Members, and Guests by providing exceptional vacation experiences and maintaining a strong service culture. The company has received prestigious accolades, including four out of five stars for promoting a culture of work-life balance and family-friendly benefits, and it has been recognized as one of Newsweek's "America's Greatest Workplaces for Parents & Families." This recognition highlights Hilton... Show More
Job Requirements
- High school graduate or equivalent
- more than 2 years of managerial experience in a hotel, preferably in a front office capacity
- 3-5 years of related experience
- strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results
- demonstrates problem-solving, analytical and conceptual skills
- displays effective interpersonal skills, including the ability to effectively prioritize and handle multiple tasks and timelines and lead challenging priorities within a small team environment
- strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients
- able to work a flexible schedule including evenings, weekends, and holidays
Job Qualifications
- High school graduate or equivalent
- more than 2 years of managerial experience in a hotel, preferably in a front office capacity
- 3-5 years of related experience
- strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results
- demonstrates problem-solving, analytical and conceptual skills
- displays effective interpersonal skills, including the ability to effectively prioritize and handle multiple tasks and timelines and lead challenging priorities within a small team environment
- strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients
- able to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Supervise the activities of the front office operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources
- ensure the timely completion of team member work schedules and performance appraisals
- maintain compliance with organizational, business, and financial regulations
- coordinate communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guests' expectations
- monitor guest survey scores, requests, and complaints, and collaborate with appropriate partners to resolve issues as deemed necessary to provide excellence in service
- maintain and perform department training program and onboarding schedule for new team members
- communicate effectively in English in writing as well as verbally
- maintain relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly
- work with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind
- participate in guest room inspections
- perform other related activities as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: