Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $76,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick leave
401K with company match
Tuition Reimbursement
Job Description
Hyatt is a globally recognized hospitality company renowned for its dedication to making guests feel at home wherever they are in the world. With a strong culture centered on belonging, Hyatt transforms ordinary trips into memorable journeys, encounters into meaningful experiences, and careers into lifelong passions. The company emphasizes connected, sustainable travel experiences and celebrates individuality, ensuring that each associate's contribution is valued and that growth opportunities are abundant. Hyatt's commitment to hospitality is not just about providing a service but fostering a career for people who genuinely care about their roles and the impact they have on guests and... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum 4 years progressive management experience in hotel Rooms Division
- Previous hotel pre-opening experience preferred
- Strong leadership and communication skills
- Proficiency in Microsoft Word and Excel
- Excellent organizational abilities
- Ability to provide exceptional customer service
- High energy and entrepreneurial spirit
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience typically with Hyatt
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel or hospitality degree an asset
- High energy
- entrepreneurial spirit
- motivational leader
- effective communicator
- effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insure proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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