Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
career growth
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
performance bonuses
Job Description
HHM Hotels is a prominent hospitality management company known for operating a diverse portfolio of hotel properties across various locations. With a commitment to delivering exceptional guest experiences and fostering sustainable business practices, HHM Hotels maintains a strong reputation in the hospitality industry. Their focus on service excellence and operational efficiency sets them apart as a leader in hotel management. HHM Hotels embraces core values centered on caring for their guests and associates, pursuing excellence, agility in operations, and accountability. The company actively fosters professional growth among its employees, which is evident in its structured career advancement paths from entry-level... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- ability to work varied schedules including holidays and weekends
- capacity to stand for extended periods and perform physical tasks such as walking pushing lifting up to 25 pounds bending reaching stooping kneeling or crouching
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts review submit for approval and order capital budget items as required
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff according to information obtained
- oversee all vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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