Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k Retirement Plan
Tuition Assistance
discounted room rates
Career advancement opportunities
Job Description
Concord Hospitality Enterprises is a renowned hotel management company committed to delivering exceptional hospitality experiences across its portfolio of hotels. Known for its emphasis on quality, integrity, community involvement, profitability, and creating a fun work environment, Concord Hospitality Enterprises prides itself on fostering a culture where associates are valued and supported. The company operates several well-managed hotels where superior guest service and product quality are the cornerstones of daily operations. Concord's commitment to its employees is reflected through its Associate First policy, which promotes personal and professional growth, comprehensive benefits, and a supportive workplace environment. The company is an Equal... Show More
Job Requirements
- Minimum of 2 years experience as a hotel front desk manager or hotel front office manager
- Strong leadership skills
- Excellent communication and interpersonal skills
- Ability to train and develop frontline staff
- Knowledge of hotel front desk operations and computer systems
- Understanding of revenue management
- Ability to produce financial reports
- Familiarity with local health and safety regulations
- Ability to resolve employee grievances fairly
- Strong organizational and multitasking abilities
Job Qualifications
- Experience as a hotel front desk manager or hotel front office manager
Job Duties
- Maintains guest service as the driving philosophy of the hotel
- Is committed to making every guest satisfied
- Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards
- Develops added value customer service programs
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Acts as manager on duty for hotel and manages front desk operations
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
- Leads and assists in revenue management functions as requested
- Actively participates in conference calls with corporate management and brand revenue management centers
- Produces accurate financial reports on time
- Works with the GM/AGM and DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
- Assists with recruiting, selection, orientation, training, performance planning, reward programs, etc.
- Ensures all hotel employees know hotel objectives
- Ensures personnel files are accurate and comply with local and federal laws and regulations
- Administers personnel policies fairly and consistently
- Resolves employee grievances in a fair and timely manner
- Helps develop management talent by acting as a mentor for direct reports
- Monitors and maintains acceptable turnover levels
- Knows local health and safety codes and regulations that apply to the hotel
- Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them
- Maintains physical product standards by managing preventive maintenance programs and scheduling deep-cleaning activities
- Conducts periodic inspections of rooms, building exterior, parking lot, etc.
- Performs other duties as required and needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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