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Hotel Manager in Silver Spring

Front Office Manager

Remington Hospitality

Front Office Manager

Greenbelt, MD, USA|

Job Overview

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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible schedules
team environment

Job Description

This role is within a well-established hotel renowned for delivering exceptional hospitality experiences to its guests. The hotel prides itself on creating a welcoming and professional environment where guests feel valued and cared for from the moment they arrive until their departure. As a front office operation, the property features a modern approach to managing guest interactions, ensuring smooth and efficient service through technology and personal engagement. The company culture emphasizes teamwork, professionalism, and dedication to guest satisfaction, making it a premier destination for career-minded hospitality professionals.

The position available is that of a Front Office Manager, a pivotal rol... Show More

Job Requirements

  • High work ethic
  • Self-initiative
  • Independent judgment
  • Ability to work varying schedules to reflect business needs
  • Ability to focus and maintain attention to tasks despite frequent interruptions
  • Enjoys working as part of a team that provides great experiences for guests

Job Qualifications

  • High work ethic
  • Self-initiative
  • Independent judgment
  • Strong interpersonal and communication skills
  • Experience in a hotel or hospitality environment preferred
  • Leadership or supervisory experience
  • Proficiency in using front office management systems such as MICROS

Job Duties

  • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
  • Resolve guest complaints, ensuring guest satisfaction in each interaction
  • Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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