Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.75 - $31.25
Work Schedule
Standard Hours
Benefits
12 Free room nights
Discounted and Friends & Family Room Rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick leave
new child leave
9 paid personal days
401K with company match
Tuition Reimbursement
wellbeing benefits
free meals in employee cafeteria
Excellent training and career growth opportunities
Job Description
Hyatt is a globally recognized hospitality company committed to creating an environment of belonging where every guest and employee feels at home, no matter their location. Rooted in the heart of downtown Boston's lively Theater District, Hyatt Regency Boston offers an exceptional blend of cultural experiences, entertainment, and convenience. The hotel is strategically situated to provide seamless access to the city's top attractions including live performances, shopping hubs, and historic neighborhoods. Hyatt's dedication goes beyond just providing accommodations; it fosters connections, sustainability, and genuine guest service, making travel more human and personalized. Employees at Hyatt are regarded not just as... Show More
Job Requirements
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- Four years or more of progressive hotel Rooms Management experience
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least two years progressive management experience within the Rooms Division of a hotel
- Hotel or Hospitality degree an asset
- Must possess high energy, entrepreneurial spirit, motivational leadership qualities
- Effective communication skills
- Ability to provide exceptional customer service and improve the bottom line
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- Four years or more of progressive hotel Rooms Management experience, typically with Hyatt
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least two years of progressive management experience within the Rooms Division of a hotel
- Hotel or Hospitality degree an asset
- High energy, entrepreneurial spirit, motivational leader
- Effective communicator
- Effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Perform all tasks of Front Office staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, and programs while ensuring all staff are trained in these areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for agreed activities and timetables
- Ensure proper staffing levels for customer service goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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