Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Pacific Hospitality Group is a distinguished hotel management company that embraces an owner/operator approach, delivering unique value to investors and team members alike. As a family-focused organization, we are committed to long-term holds that facilitate consistent growth for both our business and our team members. Our mission extends beyond business success to enrich people’s lives by creating memorable experiences, supporting our communities, and honoring God in all our endeavors. We prioritize sustainable growth and long-term value creation, embedding guiding principles such as integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment into every aspect of... Show More
Job Requirements
- High school diploma or GED
- Five or more years related Front Office experience
- One year as Supervisor or Assistant Manager
- Ability to lead and mentor team
- General accounting knowledge
- Excellent communication skills
- Mathematical problem-solving ability
- Proficient computer skills
- Strong problem-solving and calm demeanor
- English proficiency
- Ability to work independently and in a team
- Completion of training
- Willingness to work varying schedules including holidays and weekends
- Professional appearance
Job Qualifications
- High school diploma or GED or equivalent combination of education and experience
- Bachelor’s degree in Hospitality Management desired
- Five or more years of related Front Office experience
- One year experience as Supervisor or Assistant Manager in similar setting
- Ability to lead and mentor a team to exceed guest expectations
- General knowledge of accounting and bookkeeping transactions
- Excellent customer service and communication skills
- Ability to use mathematics to solve problems
- Proficiency with computers and accounting software
- Strong problem-solving skills and ability to remain calm during busy or emergency situations
- Proficient in English reading, writing and communication
- Ability to work independently and as part of a team
- Completion of required training
- Ability to work varying schedules including holidays, weekends and alternate shifts
- Maintains a clean appearance and professional demeanor
Job Duties
- Manages all Front Office operations including guest service and registration, room inventory and availability, PBX/communications and bell operations
- Plans department goals and directs team members to achieve results
- Participates in hiring process, interviews candidates and selects suitable staff
- Provides training to staff and ensures attendance at mandatory meetings
- Monitors and develops team member performance through supervision, scheduling, counseling, evaluations, recognition and reward
- Monitors guest service trends, evaluates issues and implements improvements
- Initiates and applies up-selling techniques to maximize room occupancy and revenue
- Ensures staff knowledge of hotel products, services, facilities and policies
- Resolves customer complaints and anticipates potential issues to ensure guest satisfaction
- Follows safety policies, reports safety issues and complies with OSHA and HAZMAT programs
- Makes merit decisions within budget guidelines
- Approves leave and monitors timecards
- Responds to emergency calls and ensures operational support
- Maintains Front Office systems and equipment
- Analyzes reports on customer satisfaction, occupancy, and revenue
- Notifies management of unsafe conditions and needed maintenance
- Attends all required meetings
- Performs other related duties as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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