Front Office Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Job Description
This job opportunity is presented by a reputable hotel located in Baltimore, MD, dedicated to providing exceptional hospitality services to its guests. The establishment prides itself on maintaining high operational standards and delivering superior customer experience across all departments. Known for its commitment to excellence, the hotel offers a dynamic and supportive work environment that fosters professional growth and development. Employees at this hotel enjoy being part of a team that values quality service, innovative operations, and guest satisfaction as cornerstones of its success. The hotel operates with a clear focus on maximizing profitability while ensuring guest comfort and a... Show More
Job Requirements
- Ability to speak and hear in English
- Close and distance vision
- Ability to frequently lift or carry up to 25 lbs
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Bachelor’s degree in management, hotel administration, business or related field
- Minimum 1 year experience on night audit
- Minimum 2 years experience in front desk operations
- Minimum 1 year experience in direct sales or retail trade
- Ability to analyze and interpret business records and statistical reports
- Ability to interpret policies established by administrators
- Ability to use mathematical skills to interpret financial information and prepare budgets
- Knowledge of government regulations covering business operations
- Ability to make business decisions based on production reports, experience, and opinion
- Ability to plan and organize the work of others
- Ability to change activity frequently and cope with interruptions
Job Qualifications
- Bachelor’s degree in management, hotel administration, business or related field
- Minimum 1 year experience on night audit
- Minimum 2 years experience in front desk operations
- Minimum 1 year experience in direct sales or retail trade
- Equivalent combination of education and experience
Job Duties
- Supervise front desk staff including hiring, firing, performance evaluations, training, and development
- Schedule staff according to labor standards and forecasted occupancy
- Maintain standards of guest service quality and contribute to the profitability and guest satisfaction perception of other hotel departments
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- Develop short term and long term financial and operational plans for the guest service department
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
- Maintain procedures for credit control, financial transactions, guest security, and emergency procedures
- Receive departmental related guest complaints and ensure corrective action is taken
- Ensure staff uses guest interaction skills and reward employees who meet or exceed guest expectations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: