Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Fixed Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
paid leave
Referral Bonus Program
Employee assistance program
Paid Time Off
Hotel discount program
Job Description
Embassy Suites San Antonio Airport is a renowned hotel that prides itself on hospitality and delivering excellent customer service. As part of the Hilton family of hotels, Embassy Suites is dedicated to cultivating a culture of service where every guest and team member is treated like family. This hotel integrates core values deeply into every decision made, focusing on principles such as 'Every Person Matters,' 'Together We Can Do Great Things,' and 'This Is More Than a Job.' These values create a warm and welcoming environment for both guests and employees alike. Located conveniently in the San Antonio Airport area,... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years hotel/hospitality experience
- minimum 2 years supervisor/manager role experience
- ability to work flexible shifts including PM and night audit shifts
- basic mathematical skills
- ability to speak English clearly
- ability to stand and walk for extended periods
- ability to lift and carry weights up to 50 lbs
- strong verbal and written communication skills
- leadership ability
- ability to effectively use computer systems
- ability to observe and detect emergency situations
Job Qualifications
- High school graduate or equivalent preferred
- college degree preferred
- minimum 2 years hotel/hospitality experience
- minimum 2 years supervisor/manager role experience
- strong leadership skills
- ability to communicate verbally and in writing
- ability to effectively deal with internal and external customers
- ability to listen effectively
- ability to input information accurately using computer systems
Job Duties
- To monitor and improve the performance and consistency of the department
- coordinate the monitoring and discipline of all staff members including implementation of a job skills training list/manual and program
- establish goals with team members and monitor progress
- assist, coach, and instruct team members regarding goals
- ensure all team members are coached on empowerment for guest satisfaction
- design and implement sustainable procedures for Front Office e-Check-In registration and guest membership recognition
- ensure front desk staff interact with guests warmly and move outside of pods
- coordinate VIP, e-checkin and special needs reservations to ensure consistency
- monitor daily department checklists for completion and follow up on incomplete tasks
- encourage improvement and empowerment within team
- monitor staff performance to meet hotel standards
- provide positive and negative feedback and maintain updated files
- monitor team performance in soliciting guest comments and handle discipline/encouragement
- assess business changes' impact on department schedule and ensure immediate action
- ensure an environment of empowerment for team members to act in guest and hotel’s best interest
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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