Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
401K with company match
free shift meal
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Daxton Hotel is a distinguished boutique luxury hotel operated under Superior Hospitality of Birmingham LLC, recognized for its commitment to delivering exceptional guest experiences through superior service and refined hospitality. This establishment prides itself on providing an intimate and personalized environment that caters to discerning guests who seek elegance, comfort, and sophistication. As a boutique luxury hotel, Daxton combines the charm of bespoke accommodations with high standards of professionalism and innovation in hospitality services. The company fosters a diverse and inclusive workplace culture where every employee is valued and empowered to contribute to the hotel’s success and reputation for excellence.Show More
Job Requirements
- Degree in hospitality management, business administration, or a related field
- minimum 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role in a luxury hotel environment
- availability to work flexible schedules, including weekends and holidays
Job Qualifications
- Degree in hospitality management, business administration, or a related field
- minimum 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role in a luxury hotel environment
- strong knowledge of Hilton OnQ system preferred
- fluent in English
- additional languages are a plus
- excellent interpersonal, leadership, and communication skills
- impeccable grooming and professional demeanor
- availability to work flexible schedules, including weekends and holidays
Job Duties
- Supervise daily front office operations including check-in/check-out, guest requests, concierge services, and VIP arrangements
- ensure a consistently high standard of customer service is maintained across all touchpoints
- monitor guest feedback, resolve complaints promptly and effectively, and implement service recovery strategies
- train, coach, and develop front office staff to uphold brand standards and deliver exceptional service
- coordinate with housekeeping, reservations, and other departments to ensure a seamless guest experience
- prepare departmental budgets, control expenses, and optimize financial performance
- ensure compliance with hotel policies, procedures, and safety regulations
- maintain accurate records of occupancy, revenues, and other performance metrics
- generate reports as needed
- implement technology and innovation to improve guest satisfaction and operational efficiency
- handle VIPs, special requests, and emergency situations with discretion and professionalism
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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