Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $24.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hospitality company founded in San Francisco in 1981 by Bill Kimpton. The company is known for its heartfelt approach to hospitality, fostering genuine human connections that enhance the experiences of guests and employees alike. Kimpton's ethos is deeply rooted in creating an environment where people can be their authentic selves, bringing their diverse backgrounds, talents, and personalities to work. This culture of creativity, self-leadership, and passion for improving others' lives is what sets Kimpton apart in the hospitality industry. The company prides itself on a lively, rebellious, and empowering work environment that... Show More
Job Requirements
- Minimum 2 years of management experience in hospitality or related field
- preferred bachelor's degree
- strong interpersonal and communication skills
- ability to manage difficult situations diplomatically
- experience with Opera software and Microsoft Office Suite preferred
- flexible schedule including nights, weekends, and holidays
Job Qualifications
- Management experience in hospitality or a similar industry
- bachelor's degree preferred
- ability to diplomatically handle difficult situations and maintain integrity
- effective reading, writing, and verbal communication skills
- experience with Opera software preferred
- proficiency in Microsoft Office Suite preferred
- flexible availability including evenings, weekends, and holidays
Job Duties
- Lead all Front Office operations and maintain a high level of guest service
- provide support, mentorship, and coaching to the Front Office team
- delete or add transactions to balance revenues
- review Front Desk logbook and communicate with desk agents
- assist guests with services and requests
- follow key control policy and emergency procedures
- inspect VIP arrival rooms
- attend scheduled Wine Hour events
- conduct and attend departmental training sessions and seminars
- supervise Front Office team duties
- coach and counsel employees using proper documentation and techniques
- ensure employees are on time and complete duties
- manage scheduling for all operation areas
- handle sick calls and tardiness by finding coverage
- meet or exceed Mystery Shopper Survey and guest comment card service levels
- manage payroll and expense budgets
- maintain the guest ledger daily
- ensure compliance with cash and credit handling procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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