Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement Plan
Employee assistance program
flexible scheduling
Job Description
Kimpton Hotels - a pioneer in boutique hospitality - thrives on the premise that heartfelt, human connections are the foundation of exceptional guest experiences. Established with a strong San Francisco-born entrepreneurial spirit since 1981, Kimpton Hotels challenges the norms of impersonal hospitality by creating vibrant, welcoming environments where guests and employees alike feel genuinely connected and valued. The company firmly believes in nurturing meaningful relationships, not only with its guests but also amongst the diverse team members who bring unique talents, experiences, and creativity to work each day. This ethos fosters a work culture that is exciting, empowering, as well... Show More
Job Requirements
- 2 years of management experience in hospitality or similar industry
- bachelor’s degree preferred
- ability to diplomatically deal with difficult situations and people while exhibiting a consistent level of integrity
- ability to read, write, and verbally communicate effectively and professionally
- experience with Opera and Microsoft Office Suite is preferred
- flexible schedule, able to work evenings, weekends, and holidays when needed
Job Qualifications
- 2 years of management experience in hospitality or similar industry
- bachelor’s degree preferred
- ability to diplomatically deal with difficult situations and people with integrity
- ability to read, write, and verbally communicate effectively and professionally
- experience with Opera and Microsoft Office Suite preferred
- flexible schedule and ability to work evenings, weekends, and holidays
Job Duties
- lead all front office operations
- set and maintain a high level of guest service
- provide support, mentorship, and coaching to the team
- delete or add transactions that assist in balancing revenues
- review front desk logbook and communicate with desk agents to gather pertinent information
- assist guests with services and requests
- follow established key control policy
- be knowledgeable of fire and emergency procedures
- inspect all VIP arrival rooms
- attend monthly Wine Hour
- run and attend departmental training classes and seminars
- supervise all duties performed by the front office team
- coach and counsel employees using correct documentation
- ensure all employees are posted at their stations on time
- schedule for all areas of operation
- assist with sick calls and tardiness by finding coverage
- meet or exceed levels of service required by the Mystery Shopper Survey
- ensure all employees follow cash and credit handling procedures
- maintain accountability for the guest ledger daily
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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