Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality company with an extensive portfolio of hotels and a dynamic pipeline of new properties and acquisitions. Founded on a solid commitment to people rather than numbers, Ascent Hospitality emphasizes creating memorable experiences both for its guests and its team members. The company culture fosters a supportive and unified environment where collaboration and service excellence are paramount. Ascent Hospitality's mission is not only about operational growth but about cultivating an inclusive atmosphere where employees can thrive and deliver exceptional service that sets industry standards. The organization's leadership philosophy highlights the importance of strong communication, a... Show More
Job Requirements
- High school education required
- some college preferred
- minimum one (1) year in a management role in a hotel required
- must be able to effectively lead a team
- knowledge of and ability to operate personal computers and various property specific applications
- ability to read and speak English fluently
- second or multiple languages are a plus
- ability to perform under pressure
- must be able to work a flexible schedule and willingness to work nights, weekends and holidays
- must be able to work without constant supervision
- required to work desk shifts as needed
Job Qualifications
- Previous experience as a front desk, guest service supervisor or manager preferred
- must have excellent leadership and organizational skills
- must have excellent customer service skills
- must have excellent verbal and written communication skills
- must be familiar with Microsoft Office
- must be familiar with operation of office equipment e.g. copier, printer, facsimile machine, telephone etc.
- customer service oriented
- ability to multi-task
- detail orientation
- excellent organizational skills
Job Duties
- Scheduling of guest services front desk representatives, night audit staff and breakfast attendants as applicable
- fulfill shift(s) as Manager on Duty as assigned
- hands on approach to leading the Guest Services team
- maintains staffing levels of the department
- maintains supplies and inventory controls for the Front Office and Pantry
- provide management support and coverage in other areas of hotel as needed
- review all schedules, ensuring all issues are identified and addressed
- conduct guest services meetings and ensure employees are kept informed
- be very familiar with the hotel computer system for training maintenance and trouble shooting
- complete credit check daily
- adhere to all systems and controls of the Front Office and appropriate areas of responsibilities
- assure knowledge and training of Marketing Programs of company and hotel
- recruit, manage, and train Front Office Team
- train front desk/guest services, night audit staff on all Company and Brand standard programs
- train front desk/guest services, night audit staff on rewards programs and requirements
- maximize room occupancy at best rates
- establish consistent Standard Operating Procedures
- ensure staff is in compliance with Company Appearance and Grooming standards
- assigns duties and shifts to team members and observes performances to ensure adherence to hotel policies and established operating procedures
- review guest experience scores
- review scores with staff
- make recommendations for improvement
- ensure that the staff is in proper uniform including name tags and in good condition
- respond to all guest inquiries, complaints and special requests
- create work environment where staff are motivated, productive and positive
- track all of corporate accounts
- may be required at any time to assume the job duties of the Front Desk Clerk or any other position which is directly supervised by this position
- comply with hotel security, fire regulations, and all health/safety regulations and legislation
- oversee smooth operation of breakfast service as applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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