Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Complimentary nights
Employee Discounts
Paid Time Off
Life insurance
Employee assistance program
401k Match
training programs
Employee Meals
employee recognition
Job Description
Lyle is a distinguished hospitality establishment located in Washington, DC, renowned for blending the essence of "home" with elevated comfort and style. As a lifestyle hotel, Lyle offers an environment where guests can feel genuinely cared for and welcome, capturing the spirit of the city with a unique approach to hospitality. The hotel’s ethos centers around heartfelt hospitality, polished but unobtrusive service, and a simple yet elegant atmosphere that reflects the character of the neighborhood. Whether guests are local Washingtonians or visitors to the capital city, Lyle provides a consistently warm and authentic experience that emphasizes comfort without sacrificing style.... Show More
Job Requirements
- Experience in full-service, lifestyle hotel
- A minimum of 1-2 years of leadership experience in Front Office or Rooms Division
- Excellent communication skills
- both verbal and written
- Strong ability to multitask and work in a fast-paced environment
- Strong knowledge of MS Office, Opera, MICROS, and KnowCross
- Superior knowledge of front office operations
- Must be able to work a flexible schedule including evenings, weekends, and holidays
- Fun and welcoming personality
Job Qualifications
- Fun and welcoming personality is a must
- Experience in full-service, lifestyle hotel
- A minimum of 1-2 years of leadership experience in Front Office or Rooms Division
- Excellent communication skills
- both verbal and written
- Experience in opening a hotel and implementing new concepts
- Strong ability to multitask, work in a fast-paced environment and have a high-level attention to detail
- Strong knowledge of MS Office, Opera, MICROS, and KnowCross
- Superior knowledge of front office operations is required
- must be able to fluidly manage and monitor all areas of Front Office Operations at all times
- Must be able to work a flexible schedule to accommodate all business goals and objectives which might include evenings, weekends, and holidays
Job Duties
- Ensure warm and genuine arrival and departure experience for all guests
- Operate the Front Office properly, efficiently and with profitability and in accordance with Lyle Washington DC service standards
- Ensure the Front Office associates are informed and up-to-date with information on rates, promotional programs, and all information pertaining to Lyle Washington DC and the surrounding areas
- Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times
- Anticipate guests' needs, create personal and memorable experiences and solutions
- Handle all guest complaints and provide solutions to guest issues
- ensure proper follow-up protocol is in place and all guest issues are resolved prior to departure
- Collaborate and communicate with all departments to ensure seamless guest satisfaction
- Identify quality improvement trends and effectively communicate issues to the Director of Operations
- track issue trends and provide innovative solutions to eliminate guest dissatisfaction
- Perform training, including coaching and counselling, disciplinary action, etc., for Front Office Team
- Manage the Front Office Up-Sell Program, encourage participation and growth
- Comply with all company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: