Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Flexible
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee Discounts
flexible scheduling
access to earned wages before payday
Job Description
HVMG (Hospitality Ventures Management Group) is a renowned hotel management company known for fostering a culture of excellence and providing outstanding career growth opportunities within the hospitality industry. They manage a portfolio of full-service resorts and hotels across the United States, emphasizing professional growth, operational efficiency, and exceptional guest service. HVMG believes in empowering employees to take control of their career trajectories, with many examples of associates starting in entry-level positions and advancing to senior executive roles. Their commitment to a supportive and inclusive work environment ensures that each member of their team is valued and equipped for success.
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Job Requirements
- Eligible to work in the United States
- ability to sit, stand, bend, kneel, and lift as required
- availability for flexible schedule including evenings, weekends, and holidays
- ability to read, write, and communicate effectively in English
- previous hotel experience preferred
- high school diploma or GED
- combination of education and experience considered
Job Qualifications
- High school diploma or GED
- previous experience in hotel front office or related position
- effective communication skills in English
- leadership and team management experience
- ability to handle guest relations professionally
- knowledge of hotel property management systems is a plus
- problem-solving skills
- experience managing billing and VIP guest services
- ability to work collaboratively with multiple departments
Job Duties
- Lead and manage front desk staff
- oversee guest check-in and check-out processes
- resolve guest complaints and issues
- manage scheduling and training of the front desk and PBX team
- handle billing, tax exempt requests, group blocks, and banquet event orders
- ensure daily operations comply with brand standards
- collaborate with housekeeping, engineering, security, and sales departments
- validate credit card authorizations and billing
- drive guest satisfaction scores
- manage room inventory and group blocks
- work a flexible schedule including evenings, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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