Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Our establishment is a distinguished hotel renowned for its commitment to exceptional guest service and a welcoming atmosphere. With a focus on creating memorable experiences, our hotel caters to a diverse clientele seeking comfort, convenience, and superior hospitality. We pride ourselves in maintaining high standards in all aspects of hotel operations, from our meticulously maintained facilities to our attentive and professional staff. As a respected player in the hospitality industry, our hotel strives to blend luxurious ambience with personalized service, ensuring every guest feels valued and well cared for throughout their stay.
We are currently seeking a Front Offi... Show More
We are currently seeking a Front Offi... Show More
Job Requirements
- High work ethic, self-initiative, independent judgment
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Enjoy working as and being part of a team that provides great experiences for our guests
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or hotel front office management preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency with MICROS or similar property management systems
- Problem-solving skills and guest relations expertise
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter