Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.00
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished leader in the hospitality industry known for its fully integrated approach to providing outstanding client services across its portfolio of properties. The company fosters a culture that empowers its associates to take initiative, be proactive, and contribute significantly to the success of their respective properties. This is achieved through well-defined strategies and objectives, ensuring every employee, in every position and hotel, is part of a team made up of some of the best talent in hospitality. Driftwood's commitment to excellence is reflected in its dedication to not only meeting but exceeding guest satisfaction through... Show More
Job Requirements
- a four-year college degree or equivalent education or experience
- two to three years experience in a related hotel company position
- demonstrated hospitality industry knowledge
- supervisory experience in hotel departments
- excellent verbal and written communication skills in English
- ability to handle cash or credit transactions
- proficiency in Microsoft Office and Excel
- familiarity with general office equipment and cash register operation
Job Qualifications
- a four-year college degree or equivalent education or experience
- two to three years in a related hotel company position
- discipline-specific hospitality industry knowledge
- general hotel department supervisory experience
- excellent verbal and written English communication skills
- proficiency in Microsoft Office and Excel
- ability to handle cash or credit transactions
- knowledge of general office equipment and cash register operation
Job Duties
- work with the hotel general manager to achieve and exceed guest satisfaction scores in all areas of the hotel
- be responsible for satisfaction scores for the front desk operations and address any deficiencies immediately
- work with the corporate training department to develop action plans to achieve expected guest satisfaction scores
- effectively train guest service agents on proper front desk procedures
- recruit, interview, and select qualified candidates for front desk positions in conjunction with the general manager
- prepare weekly schedules for front office staff
- address performance deficiencies through coaching and disciplinary actions
- complete performance evaluations for front office staff timely
- oversee and manage the front office to ensure efficient operations and impeccable guest care
- attend to guest and group special needs and solve problems with confident graciousness
- manage daily revenue and expenses to minimize loss and maximize profit
- create an environment where motivated people want to join, learn, do their best, and advance
- ensure guest service agents comply with clean, neat uniforms and name badges
- prepare required reports timely and with quality
- monitor rates daily and manage inventory in the property management system
- frequently meet and review work generated by the night auditor
- maintain regular attendance and punctuality
- uphold high standards of personal appearance and grooming
- perform other duties as requested
- act as manager on duty when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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