Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Weekend Shifts
Benefits
Competitive wages
comprehensive benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
family-owned company
Job Description
The Colonnade Hotel is an iconic, independently run luxury hotel located in the heart of Boston's historic Back Bay neighborhood. Nestled among the city's finest shopping and cultural venues, it features 285 stylishly appointed guest rooms and luxury suites, making it a prime destination for travelers seeking a refined urban stay. Since its opening in the early 1970s, The Colonnade has been a beloved landmark, credited with launching the renaissance of the Back Bay area. The hotel boasts unique amenities such as Boston's only rooftop swimming pool, a full-service fitness center, recently remodeled function rooms, and a grand ballroom that... Show More
Job Requirements
- Ability to work a variable schedule including evenings, weekends, and holidays
- ability to stand for long periods and move frequently from area to area
- ability to bend, stoop, crouch, reach with hands and arms
- ability to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
- must be a self-starter
- must get along well with others
- must understand that true happiness comes from making others happy
Job Qualifications
- Minimum 3-4 years experience in the front office of a luxury hotel or similar
- knowledge of Opera system strongly preferred
- reliable and detail-oriented
- organized systematic thinker
- ability to lead and inspire a team
- ability to prioritize job functions to meet deadlines
- great personality and strong interpersonal skills
Job Duties
- Support and coach front desk
- complete shift check-lists as specified
- handle guest check-ins and check-outs and all special requests and challenges efficiently and in a friendly and professional manner
- run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals
- update daily group information
- maintain and be familiar with future group files
- monitor and prepare group requirements and relay necessary information to affected departments and individuals
- print cashiers report and verify balances
- verify all banks and deposits accordingly
- monitor key control to maintain hotel security
- respond to guest questions regarding the hotel
- know the layout of the hotel including all suites, meeting rooms and all outlet locations and hours of operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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