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Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Rotating Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Our hotel is a well-established hospitality provider committed to delivering exceptional guest experiences and maintaining a welcoming environment. Known for its quality accommodations and outstanding customer service, the hotel boasts a reputation for comfort, convenience, and professionalism in every aspect of its operations. The establishment caters to a diverse clientele, including business travelers, tourists, and families seeking a comfortable stay. As a prominent player in the hospitality industry, our hotel continuously strives to enhance its services and uphold the highest standards of hospitality. We take pride in fostering a friendly and supportive workplace culture that encourages team collaboration and professional... Show More
Job Requirements
- Minimum 2 years of hospitality experience
- Minimum 2 years of front desk experience
- At least 1 year of supervisory experience, preferably in hospitality
- Proficiency in Windows OS and company-approved spreadsheets and word processing
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve issues promptly
- Ability to manage time effectively in high-pressure situations
- High school diploma or equivalent
Job Qualifications
- Minimum 2 years of hospitality experience
- Minimum 2 years of front desk experience
- At least 1 year of supervisory experience, preferably in hospitality
- Proficiency in Windows OS and company-approved spreadsheets and word processing
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve issues promptly
- Ability to manage time effectively in high-pressure situations
- High school diploma or equivalent
Job Duties
- Led and trained front desk staff and managed shift schedules
- Process guest check-ins, confirm reservations, assign rooms, and issue room keys
- Handle confidential guest information with integrity
- Resolve guest complaints and requests in a friendly, professional manner
- Ensure the lobby and common areas are clean and welcoming
- Manage cash drawer contents and transactions during shifts
- Coordinate with Housekeeping/Maintenance to ensure room readiness
- Process payments (cash, debit, credit) and check-outs, resolving any charges
- Generate daily reports (arrivals, departures, special requests) and ensure accuracy
- Supervise staff performance and complete performance reviews
- Assist guests with directions and information about the property and local areas
- Perform administrative duties such as filing and updating records
- Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently
- Complete other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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